SUPERSTAR GALA REGISTRATION RULES AND CANCELLATION POLICIES

We are looking forward to a spectacular SuperStar Gala Weekend! There are some policies and rules that have been implemented for your benefit, so as to help you in avoiding "situations" and so that you don't encounter any surprises!  These policies will apply equally to all, to maintain complete fairness for everyone.

1.     Event participants must be 18 years of age or older.  Proof of age may be required when you arrive at the event.  Children under 18 may stay in the hotel rooms without additional charge but may not attend any of the SuperStar Gala events or performances.  Hotels limit the number of persons per hotel room to 4, including children.

2.     Some hotels and resorts where SuperStar Gala events are being held are entirely non-smoking, depending on the policy of that given hotel or resort property.  SuperStar Galas has no control over this policy.

3.     Package prices include all items listed on the web page for your particular event, for one or two people.  The package price is the same for one or two people.

4.     Seating is assigned on a first registered/best table basis, so register early!  For groups wishing to be seated together, note the names in the “Special Requests” section of each registration submitted.  You will be seated at the same table based on when the last person in your group’s registration is received.

5.     Registrations and payments/credit cards are processed when received. Regretfully, post-dated checks or partial payments can not be accepted.

6.     In cases where information is missing, credit cards are declined, incorrect account numbers are given, incomplete payment is remitted, personal checks are returned NSF or stopped, information is unclear on the form, etc., every attempt will be made to resolve these issues by telephone. However those forms may not be able to be processed or assigned seating priorities until the matters are resolved. For this reason it is very important to send your forms in with complete and accurate information and with payments that clear. Also, it is important for registrants who receive a telephone message from us to return the call promptly. The longer it takes to resolve the challenge, the longer the registration may be held up.

7.     On-line Credit Card Payment Acknowledgement must be confirmed by the CARDHOLDER ONLY.  If credit cards are initially declined, Convention Concepts will periodically continue trying to process the charge unless instructed otherwise by the applicant.

8.     Prior to the Cancellation Deadline Date no reason for cancellation is required. However, all cancellations must be submitted in writing (mail or fax), signed by the person listed as the registrant or the person who paid for it. A $100 per person cancellation fee will apply.

9.     Refunds are generally administered after the conclusion of the event.

10.  After the Cancellation Deadline Date, there can be NO CANCELLATIONS and there will be no refunds for cancellations made after the refund deadline date.  There are no cancellations for registrations first made after the Cancellation Deadline Date.   HOWEVER, YOU CAN NAME CHANGE YOUR REGISTRATION AND RESERVATION TO ANOTHER COUPLE AFTER THE CANCELLATION DEADLINE DATE, WITHOUT PENALTY, AT ANY TIME PRIOR TO THE START OF THE EVENT.  Name changes for event packages must be conveyed in writing to SuperStar Galas and not done just between individuals themselves or by picking up other people's registration packets at time of check-in.  Photo I.D. will be required prior to hotel/resort check-in and receipt of your welcome packet and event admission passes.

11.  At the hotel or resort registration desk, registrants can only pick up welcome packages for themselves and their companion. PHOTO-ID WILL BE REQUIRED.

12.  Prior to the event, name changes can only be made to registrations with written authorization from the cardholder, signed by the cardholder. Once on-site the cardholder must either be present to make the change personally or have sent written authorization, signed by the cardholder.

13.  Additional nights before and after the event, as well as accommodation upgrades, are available by contacting the hotel or resort directly (at the phone number listed on the SuperStar Gala Web Page for your event) and advising that you will be attending the SuperStar Gala event.  This will give you access to any applicable special discounted rates that have been arranged for additional nights and accommodation upgrades.  Payment for additional nights and upgrades will be between you and the hotel or resort directly and are based on availability.

14.  Hotel reward program points can not be redeemed for the basic package portion of SuperStar Gala Weekends.  They can be used for extra nights and upgrades, in accordance with the terms of your hotel rewards programs.

15.  If you have special dietary requirements or disability needs, please note these in the “Special Requests” section when filling out your registration form.

We hope this information will help you understand the policies for these events. If at any time you have questions, please do not hesitate to ask. We appreciate the opportunity to serve you and look forward to seeing you at these dynamic SuperStar Gala events!